Client Talk8 min read
TER, exit load, expense ratio: explaining costs to clients
Three numbers, one page, a script you can hand to every new client.
Costs are the conversation clients ask least about and worry about most. Owning that conversation early — in plain language — builds the kind of trust that survives a 20% drawdown.
Treat the TER as the price of the wrapper. Treat the exit load as a friction designed to protect long-term holders from short-term traders. Treat the brokerage as the price of the platform.
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Download the one-pager for client meetings
A formatted PDF you can co-brand with your ARN and send before a review.